<p>
	Bitter's Bait and Tackle is committed to providing our customers with 
the highest level of customer service possible. We strive to serve all 
your fishing needs with great prices and a wide selection of products. 
Below you will find some frequently asked questions as well as some of 
our policies. Please take a second to read through these and if you have
 any questions, comments or concerns you can email us at 
bitters@bittersbaitandtackle.com or give us a call at (407) 699-6619.<br><br><b>What can I order?</b><br>You
 may order all items shown on our online catalogue. If you are 
interested in an item that is not found on our website please email 
bitters@bittersbaitandtackle.com or call (407) 699-6619 and we can look 
into it for you.<br><br><b>How can I order?</b><br>You may order via our
 secure online ordering system or you can fax an order to us at (407) 
699-6629. Please insure that you contact information is clearly visible 
so we may contact you by phone. You may also place an order by 
contacting us directly by calling (407) 699-6619. Our hours of operation
 are Monday through Friday between 6am EST and 6pm EST and you may call 
Saturday and Sunday between 5:30am EST and 5pm EST.<br><br><b>How can I pay?</b><br>You may pay with a Master card, Visa card, Discover card or American Express.<br><br><b>How long will it take to receive my order?</b><br>USPS
 Priority Mail normally takes between 2-3 working days regardless of 
destination. Note - Transit days for shipments are business days and do 
not include weekends or holidays. Transit days are approximate and not 
guaranteed on shipments.<br><br><b>What happens if I don’t receive my package?</b><br>We
 add a USPS Priority Mail Delivery Confirmation to every package we 
ship. This service gives you the date, zip code and time your package 
was delivered. Bitter's Bait and Tackle will not replace packages that 
are lost or stolen. Bitter's Bait and Tackle will not be responsible for
 lost or stolen shipments to a non-current address. If we are not 
notified of an address change, before the shipment of your order, 
refunds or replacements for a lost or stolen package will not be 
accepted.<br><br><b>What if I change my mind?</b><br>You are welcome to 
return or exchange any items purchased from Bitter's Bait and Tackle. 
The products must be returned in the same condition they were received 
in and in their original packaging. Bitter's Bait and Tackle will refund
 the product cost only. All shipping fees and taxes incurred will be 
your responsibility.<br><br><b>Will I have to pay any taxes?</b><br>Only orders shipped to Florida residents are subject to the state sales tax.<br><br><b>What happens to my personal information?</b><br>Please read our Privacy Policy.<br><br><b>Returns and Exchanges</b>
 - If you receive an order that has been filled incorrectly, you must 
return the product by shipping it back to Bitter's Bait and Tackle where
 we will check the items against the order that we received. We will at 
that point either replace the product with the correct items, or issue a
 refund for those cost. Shipping will not be refunded if these items 
were part of a larger order. In the event that you would like to return 
an item please, please call and speak with a customer service 
representative who will give you return information specific to the 
product you are returning.<br><br>Please send all returns or exchanges to:<br>Bitter's Bait and Tackle<br>165 N. Highway 17-92<br>Longwood, FL&nbsp; 32750<br>(407) 699-6619<br><br>Any questions, comments, or concerns please contact us at <a href="mailto:bitters@bittersbaitandtackle.com">bitters@bittersbaitandtackle.com</a></p>